We want your order to arrive safely and on time. Below you’ll find everything you need to know about our shipping process.
📦 Order Processing Time
All our products are custom-made to order.
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Production time: 1–4 business days
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Each item is carefully created using your photos and inspected before shipping
Please note that processing time does not include shipping time.
🚚 Shipping Time
Once your order is ready, it will be shipped via standard shipping.
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Estimated delivery time: 3–7 business days
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Shipping times may vary depending on your location and carrier delays
We currently ship within the United States.
💸 Shipping Costs
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Free shipping on orders over $50
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Shipping costs for orders under $50 are calculated at checkout
No hidden fees — the price you see at checkout is the final price.
📍 Tracking Your Order
Once your order ships, you’ll receive a tracking number by email so you can follow your package every step of the way.
If you don’t see the email, please check your spam or promotions folder
⚠️ Important Notes
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Delivery times are estimates and may be affected by weather, holidays, or carrier delays
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We are not responsible for delays caused by the shipping carrier
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Please make sure your shipping address is correct before placing your order
📦 Damaged or Lost Packages
If your order arrives damaged or appears to be lost, please contact us within 48 hours of delivery and include photos if possible.
We’ll do our best to resolve the issue quickly.
💬 Need Help?
If you have any questions about shipping, feel free to reach out to us:
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Email: sale@prosurprise.com
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Instagram: @prosurprise_com
We’re always happy to help.
