Because our products are personalized and made specifically for you, we have a clear and fair returns policy outlined below.
🔄 Returns & Exchanges
All of our products are custom-made using your photos.
For this reason, personalized items are final sale and cannot be returned or exchanged for reasons such as:
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change of mind
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incorrect photo selection
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design preference
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color or brightness differences from your screen
We strongly encourage customers to review their photos carefully before placing an order.
✅ Quality Issues & Damaged Items
If your order arrives with a manufacturing defect, printing issue, or damage, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
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your order number
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clear photos of the issue
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a brief description of the problem
If the issue is confirmed, we will gladly offer a replacement or refund, depending on the situation.
📦 Damaged During Shipping
If your package arrives damaged due to shipping, please notify us within 48 hours of delivery and include photos of:
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the damaged product
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the packaging
We will work with you to find the best solution.
🎨 Color & Appearance Disclaimer
Please note that the final printed product may look slightly different from how it appears on your phone or screen due to:
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screen brightness and color settings
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photo resolution and lighting
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printing and material differences
These variations are normal and do not qualify as defects.
❌ Non-Returnable Items
The following items are non-returnable:
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personalized or custom-made products
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items damaged due to misuse or improper handling
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orders with incorrect shipping information provided by the customer
⏳ Order Changes & Cancellations
Because production begins shortly after an order is placed, cancellations or changes are only possible within a very limited time.
If you need to make a change, please contact us as soon as possible, and we’ll do our best to help.
💬 Need Help?
If you have questions or concerns about your order, please contact us:
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Email: sale@prosurprise.com
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Instagram: @prosurprise_com
We’re always happy to help and want you to love your order.
