Effective Date: January 2026
At ProSurprise (“we,” “us,” “our”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order or contact us, we may collect:
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Name
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Email address
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Shipping address
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Billing address
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Phone number (if provided)
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Payment information (processed securely by third-party providers)
Order & Upload Information
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Photos or files you upload for custom products
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Order details and preferences
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Communication history with us
Automatically Collected Information
When you browse our website, we may automatically collect:
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IP address
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Device type and browser
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Pages visited and interactions
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Cookies and similar technologies
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Create and deliver personalized products
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Communicate about your order and provide support
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Send order confirmations and shipping updates
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Improve our website and services
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Prevent fraud and ensure security
We do not sell your personal information.
3. Photo & Content Privacy
Photos and files you upload are used only to fulfill your order or provide customer support if needed.
We do not share, sell, or publish your photos without your permission.
Photos may be stored temporarily for production and quality assurance purposes and then deleted according to our internal procedures.
4. Payment Information
All payments are processed securely through trusted third-party payment providers.
We do not store or have direct access to your full payment card details.
5. Sharing Your Information
We may share your information only with trusted third parties necessary to operate our business, such as:
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Payment processors
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Shipping carriers
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Website hosting and analytics providers
These third parties are required to keep your information secure and confidential.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to:
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Enable website functionality
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Improve user experience
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Analyze site traffic and performance
You can manage or disable cookies through your browser settings.
Disabling cookies may affect certain site features.
7. Email & Communications
We may send you:
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Order-related emails (confirmations, shipping updates)
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Customer support responses
Marketing emails (if any) will include an option to unsubscribe at any time.
8. Data Security
We take reasonable measures to protect your personal information using industry-standard security practices.
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
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Access your personal information
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Request corrections
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Request deletion of certain data
To make a request, please contact us using the information below.
10. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
12. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us:
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Email: sale@prosurprise.com
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Instagram: @prosurprise_com
By using this website, you agree to our Privacy Policy.
